HOW TO SHOP ONLINE 
Step 1. Find the products you want to buy by browsing through the categories mentioned at the top menu, browsing our online book catalogue or searching for the product name or subject in the search box at the top right of the screen.
Step 2. You see a larger image by clicking on the product image by clicking on the product image, arrow icon or product title. Add products to your ‘shopping basket’ by clicking on the ‘BUY’ button by each product.
Step 3. When you have selected everything you want, go to your shopping basket and click to finalise your order.

PROCESSING TIME
Upon receiving your online order, we shall confirm its receipt by an e-mail. We aim to process and ship within one business day of receiving your order. The goods will be dispatched either by India Post or by some trustworthy courier service provider.

PAYMENT OPTIONS 
We accept orders online with Visa and Mastercard. We also accept payments through Paypal. All transactions placed online are secure, using technology to encrypt and protect your information. Cookies are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. We do not accept COD (Cash on Delivery).

SHIPPING COST
The shipping cost varies according to your order. Your shipping cost will be displayed at the time of checkout.

RETURN POLICY
If for an reason, you are not satisfied with your purchase from our website, you may return it up to 30 days after receipt. we will issue you with a credit note for the price you paid for the item. The credit note could be utilised for your future purchases. If the reason for returning the product is because of manufacturing faults, we will either replace the product or fully refund the purchase price.

Please send your returns to:
FLEUR BOOKS,
1, Fleur House, 498/110
Hasanganj Charahi, Faizabad Road,
Lucknow, P. O. Box 226020, U P, India
Mobile +91 7080916202

Before making a return, please email orders@fleurbooks.com with the following information:
Your name
Email address
Description (title or ISBN) of the product being returned
Reason for returning the product
Please include the original order number. Please note that you are responsible for the return shipping costs. Refunds typically take two weeks to process.

CHECKING ORDER
To check your order, email us at orders@fleurbooks.com.

UPDATING YOUR CART
If you wish to change your order details, click on the view cart button and you will be able to change the number of products ordered or remove any of these from your shopping cart. When you have done this, always click on the ‘update’ button or the items will not be removed or changed.