Delivery and return

Orders are processed and shipped within 2–3 business days of receipt.

Fleur Books ships across India. We do not deliver rest of the world. We offer free delivery throughput India when you spend over Rs. 1000 (after any discounts and before tax). You have to pay for the shipping if your order is below that depending on the order amount and weight.

All our orders are shipped from Distribution Centre, Lucknow.

Returns
If you are not satisfied with your purchase from our site. You may return it up to 14 days after receipt.
However, we only accept the return of products ordered from www.fleurbooks.com.
To return an item/items, please write to Fleur Books with 14 days giving the order number, details of the goods ordered, and reason for the return.
Once a customer service representative has accepted your return request, you must return the goods to our Trade Distribution Centre, Lucknow, in an unused and resaleable condition, at the address below.

Please note that you are responsible for the return shipping costs.

You must take reasonable care to ensure the goods are not damaged whilst in your possession or in transit.
Once you have notified Fleur Books that you are cancelling the contract, Fleur Books will refund or re-credit you within 15 days of the receipt of the returned goods for any sum that has been paid by you or debited from your bank.
Please note: if you have purchased on any offer, all goods must be returned in order to receive a full refund.

Refunds and Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@fleurbooks.com.

Fleur Books is happy to exchange or refund your items on presentation of a valid receipt.

Goods must be returned within 14 days of purchase or receipt and be in perfect condition in their original packaging.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 business days.

Cancellations
You can cancel your order at any time before we ship your order. Send a mail with ‘Cancellation’ as the subject and quoting your order number to orders@fleurbooks.com. Once approved, we will refund to your original payment method, if already charged.